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Platinum Refineries Frequently Asked Questions


           Frequently Asked Questions

 
Q: What type of platinum do you refine?
A: We refine platinum scrap from jewelry, industrial platinum group metals, palladium and rhodium (wire, sheet, bars, chunks, plate, foil, flake, pellets, catheter tips, crucibles, etc.).
Q: Can I exchange my precious metal scrap for coins and bullion?
A: Yes, you can exchange your precious metal scrap for coins, bullion, karat gold alloy, karat gold casting grains, precious metal bars, etc.
Q: Can you refine 50 to 100 ounces of platinum on a regular basis?
A: Yes.
Q: Is there a longer turnaround time with larger orders?
A: No. Because we use the finest state-of-the-art techniques and equipment, we can handle any size lot with the same fast turnaround time of approximately 3 to 12 business days.
Q: Is there a minimum amount of precious metals I can send to be refined?
A: No, there is no minimum or maximum amount. We can handle any size lot.
Q: How do I redeem my coupon for a silver coin?
A: When you send us your order, include this coupon to receive a beautiful one-ounce silver coin as our gift to you when receive your settlement.
Q: What materials are not accepted?
A: We cannot refine automotive catalytic converters, circuit board parts, and computer board parts.
 
Q: Is it necessary to remove any unwanted stones from platinum jewelry scrap?
A: No, these materials are vaporized during the melting process.
Q: Do I have to remove my diamonds from platinum jewelry before shipping?
A: No, for a nominal charge, we will remove your diamonds and ship them back to you.
Q: How do I get free shipping?
A: We pay the first $20 in shipping costs with settlements of $4,000 or more.  See the shipping page for conditions and exclusions.
Q: Why do I have to fill out the AML form?
A: AML form is part of the U.S.A. Patriot Act AML Compliance Program that protects both the client and the refiner against money laundering and funding the terrorist groups.  AML form consists of two types - Individual and Corporate - please make your selection in the upper right corner of the form.
   
 

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